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Carrier Responses to CA Wildfires

Written by Admin | Apr 21, 2025 7:00:00 AM

At Warner Pacific, our hearts are with everyone affected by the Southern California wildfires. Below, we have provided our carrier partners’ responses to the fires.

We will be updating this page as information comes. Please be sure to check in periodically.

If you have any questions, do not hesitate to reach out to us at (800) 801-2300.

Aetna: To assist affected members, Aetna created a dedicated disaster resources for California members page where you can find detailed information about the services and support Aetna is offering during this crisis.

Anthem Blue Cross: https://www.anthem.com/ca/blog/cawildfire

Anthem Blue Cross is making changes to health plan benefits to provide relief and ensure healthcare access for our members who live in Los Angeles and Ventura counties in California and are impacted by the Palisades wildfire and windstorm conditions. The changes are in effect January 7 through February 5, 2025.

The changes also apply to emergency responders who have been activated to the impacted area by their state or local agency, but who do not live in the impacted area.

Blue Shield of California

Blue Shield of California is, as always, working hard to ensure the safety and care of all Blue Shield of California members. The following is a centralized resource for how Blue Shield of California members: https://news.blueshieldca.com/2025/01/08/january-8-2025-blue-shield-of-california-offers-assistance-to-members-affected-by-wildfires

DMHC Directs Health Plans: https://www.warnerpacific.com/getmedia/97a1e362-3c1c-43c1-b998-aec92487a5ef/DMHC-Directs-Health-Plans.pdf

Guardian: https://www.warnerpacific.com/education-and-events/news/2025/guardian-supports-community-amid-southern-california-wildfires/

Lincoln Financial: https://www.warnerpacific.com/education-and-events/news/2025/lincoln-financial-wildfire-damage/

Sun Life: https://www.warnerpacific.com/education-and-events/news/2025/sunlife-extends-support-to-customers-affected-by-recent-disasters/

  • For Clients who have EAP By Design through Sun Life, sign into your guidanceresources.com account and enter your Web ID
  • For Clients who do not have EAP through Sun Life, you can find helpful resources by visiting, guidanceresources.com/crisis
  • For Clients who have Vision insurance through Sun Life, members may find helpful resources by visiting disaster.vsp.com

Additional Special Assistance Information for Members Affected by Palisades Fire and Windstorm Conditions

Cigna

  • Cigna Disaster Resource Center: click here
  • EAP Tools for HR and Managers: https://eapmanager.cigna.com/
  • Mental Health Support line (open to non-members): call (866) 912-1687
  • Veteran Support Line: call (855) 244-6211
  • Coping with loss due to fire: click here

Kaiser Permanente: https://healthy.kaiserpermanente.org/southern-california/alerts/southern-california-fires

  • News for members impacted in SoCal: click here
  • Appointment and Advice Center: call (833) 574-2273
  • Mental health and wellness support: click here
  • Member Services: call (800) 464-4000; be sure to let the representative know you’ve been affected by the fires

MetLife

Mutual of Omaha

  • Mutual of Omaha Wildfire information: click here
  • Claims assistance: call (800) 877-5176
  • Member Services: call (800) 369-3809
  • 24/7 Employee Assistance Program: call (800) 316-2796

UnitedHealthcare


Health Net

In response to the Southern California wildfires, the Department of Managed Health Care (DMHC) issued All Plan Letter (APL) 25-005, directing all health plans to implement temporary operational flexibilities for providers displaced in Los Angeles and Ventura Counties.

To ensure members have uninterrupted access to essential prescription medications and healthcare services, Health Net is providing special assistance to members affected by the Los Angeles and Ventura County Fires and windstorm conditions. Click here for up-to-date information.

For general information regarding Health Net's disaster relief response visit: https://www.healthnet.com/content/healthnet/en_us/community/community-resources/benefits-during-a-disaster.html

A formal provider notification summarizing the flexibilities outlined in APL 25-005 is currently being finalized and will be distributed to all contracted providers by April 30, 2025.

 

EyeMed
Through our EyeMed Cares program, our Customer Care Center representatives are ready to provide services for affected members via an emergency toll-free line (1.866.652.0018).

Follow this link to find out more: https://eyemedmt.convergenceweb.com/files/eyemedmt/S-2410-SP-945_PbyEM_EyeMed_Cares_Sell_Sheet.pdf
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