Sun Life recognizes that many lost their homes or place of business and need extra time to make payments, help with filing claims, report a temporary address change or switch to direct deposit to receive disability and other claim payments without disruption. Employees may also need help with getting replacement glasses or finding a temporary dentist that is open.
If help is needed, contact Sun Life at the following phone numbers:
Client/Member Services: 800-247-6875
Dental insurance: 888-811-1240
Vision insurance: 800-877-7195
Additional resources for support: For additional resources to help support while dealing with the aftermath of a natural disaster:
For Clients who have EAP By Design through Sun Life, sign into your guidanceresources.com account and enter your Web ID
For Clients who do not have EAP through Sun Life, you can find helpful resources by visiting, guidanceresources.com/crisis
For Clients who have Vision insurance through Sun Life, members may find helpful resources by visiting disaster.vsp.com