Returned Payment Policy: The ability to enter one time or recurring ACH payments through MyCCSB.com will be restricted for a 12-month span (365 days) when two returned payments have occurred on the account within a six-month span (183 calendar days).
- After the first occurrence, a notice will be sent to the employer's mailing address on file, providing them with the reason for the returned payment.
- After the second occurrence, a notice will be sent to the employer's mailing address on file, providing them with the reason for the returned payment and notice that all payments must be made with a cashier’s check or money order for a period of 12 months beginning the first of the month following the last paid through date. Payment made with business or personal checks will be returned to the sender.
- MyCCSB.com will automatically reinstate the ACH functionality after 365 calendar days from the last returned payment.
Policy Reinstatement After Termination for Non-Payment: A qualified employer terminated due to non-payment of premium may only reinstate once during the 12-month period beginning at the time of their original effective date or from their most recent renewal date, whichever is more recent. Exceptions will be considered on a case-by-case basis.
The Small Business Service Center is available to help with questions at (855) 777-6782.